Last Updated: [12/07/2025]

At CraftsByMuskan.in, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase our handmade products, or contact us.

1. Information We Collect

When you browse or place an order on our site, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping address

• Payment details (processed securely via third-party gateways like Razorpay/Paytm – we do not store this data)

• Order history and preferences

2. How We Use Your Information

We collect your information to:

• Process and deliver your orders

• Communicate order status via WhatsApp, email, or SMS

• Provide customer support

• Improve our website and product offerings

• Send occasional updates or offers (only if you’ve opted in)

3. Data Protection and Security

We use industry-standard encryption and SSL (Secure Socket Layer) to protect your personal information. Payment transactions are handled securely by trusted third-party providers like Razorpay, Paytm, or others — we never store your card or UPI details on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information may only be shared with:

• Shipping partners (for order delivery)

• Payment processors (for completing transactions)

• Legal authorities if required by law

5. Cookies & Analytics

Our website uses cookies and tools like Google Analytics to understand browsing behavior and improve your experience. You may disable cookies via your browser settings, although some features may not work correctly.

6. Your Rights

You have the right to:

• Request access to your data

• Request correction or deletion of your information

• Opt out of promotional communication

To do so, simply email us at muskansingla12jan@gmail.com

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from children.

8. Policy Updates

We may occasionally update this policy. Changes will be posted on this page with the updated date.

9. Contact Us

For any questions or concerns about your privacy, please contact us:

📧 Email:  muskansingla12jan@gmail.com
📱 WhatsApp: [+91 9588788045]
🌐 Website: https://craftsbymuskan.in